Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome! You can raise a request for e:corg service desk using the options provided.
Report a bug
Tell us the problems you're experiencing.
Required fields are marked with an asterisk*
{"xsrfToken":"ba142a4e218a149912b7a48ce54e01f11c85be08_lout","branding":{"id":"10","key":"esd","name":"e:corg service desk","portalBaseUrl":"/servicedesk/customer/portal/10","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/10/2","theme":{"headerBGColor":"#fecb1e","headerLinkColor":"#292929","headerLinkHoverColor":"#997c1a","headerLinkHoverBGColor":"#997c1a","headerBadgeColor":"#997c1a"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/8a92e9f5-b60c-4107-85cc-db9a940c0a39/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYmE3ZWUyMy05YjgzLTQ0ZmQtYTBmZS03ZjJkNGFkZWE3ZGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhhOTJlOWY1LWI2MGMtNDEwNy04NWNjLWRiOWE5NDBjMGEzOSI6WyJyZWFkIl19LCJleHAiOjE3NzMxNDE3NDAsIm5iZiI6MTc3MzE0MTE0MH0.FjNBdx14aUdwNSNgYKAOHMKw4jKzV0POh6VUmZuXdtk&client=1ba7ee23-9b83-44fd-a0fe-7f2d4adea7dc&mode=fit","logoId":"8a92e9f5-b60c-4107-85cc-db9a940c0a39","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"RBLabs Help Center","userInitialAnnouncementHeader":"New RBLabs service: onesta. – consolidation and accurate validation of accounting data","userInitialAnnouncementMessageWiki":"<p>onesta. helps companies bring order to their documents and accounting data.</p>\n<p>We collect information from your existing systems (ERP, TM, e:corg, POS, banking), validate it for accuracy,<br> and prepare reports for your expert accountant or for submission to ANAF.<br> If you'd like to check whether this solution fits your business, submit a request here:</p>\n<p><a href=\"https://share-eu1.hsforms.com/2qyJIRO1hS_CARB7Ux9vuHA2em238\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Submit the form</a></p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"RBLabs Help Center","announcementHeader":"New RBLabs service: onesta. – consolidation and accurate validation of accounting data","announcementMessage":"onesta. helps companies bring order to their documents and accounting data.\n\nWe collect information from your existing systems (ERP, TM, e:corg, POS, banking), validate it for accuracy,\nand prepare reports for your expert accountant or for submission to ANAF.\nIf you'd like to check whether this solution fits your business, submit a request here:\n\n[Submit the form|https://share-eu1.hsforms.com/2qyJIRO1hS_CARB7Ux9vuHA2em238]","localeDisplayName":"English (United States)"},"ro-RO":{"helpCenterTitle":"Bine ai venit in Centrul de Asistenta","sharedPortalName":"RBLabs Centrul de Asistenta","announcementHeader":"Noul serviciu RBLabs: onesta. – consolidarea și verificarea corectă a datelor contabile","announcementMessage":"onesta. ajută companiile să pună ordine în documente și date contabile.\n\nColectăm datele din sistemele existente (ERP, TM, e:corg, POS, bancă), le verificăm și pregătim rapoarte corecte pentru contabilul-expert sau pentru ANAF.\n\nDacă vrei să vezi dacă se potrivește businessului tău, lasă un mesaj aici:\n\n[Completează formularul|https://share-eu1.hsforms.com/2qyJIRO1hS_CARB7Ux9vuHA2em238]","localeDisplayName":"Romanian (Romania)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#416390","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/c3f96289-b9d8-409a-a468-0e91dd492443/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYmE3ZWUyMy05YjgzLTQ0ZmQtYTBmZS03ZjJkNGFkZWE3ZGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmMzZjk2Mjg5LWI5ZDgtNDA5YS1hNDY4LTBlOTFkZDQ5MjQ0MyI6WyJyZWFkIl19LCJleHAiOjE3NzMxNDE3NDAsIm5iZiI6MTc3MzE0MTE0MH0.OPasAoninRekDXajopCj91nbuON2j7fTmecBFRuf62M&client=1ba7ee23-9b83-44fd-a0fe-7f2d4adea7dc&height=300&mode=fit","bannerMediaApiFileId":"c3f96289-b9d8-409a-a468-0e91dd492443","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#416390","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"10","key":"esd","projectId":10066,"serviceDeskId":10,"name":"e:corg service desk","description":"<p>Welcome! You can raise a request for e:corg service desk using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/10","reqTypes":[{"id":"51","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://external.support.rblabs.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[11],"key":""},{"id":"53","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://external.support.rblabs.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[11],"key":""},{"id":"52","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://external.support.rblabs.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[11],"key":""},{"id":"55","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://external.support.rblabs.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[11],"key":""},{"id":"56","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://external.support.rblabs.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[11],"key":""},{"id":"57","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://external.support.rblabs.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[11],"key":""},{"id":"50","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://external.support.rblabs.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[11],"key":""},{"id":"54","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://external.support.rblabs.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":11,"name":"General"}],"orderMapping":{"11":[50,51,52,53,55,56,57]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":10,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ESD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYmE3ZWUyMy05YjgzLTQ0ZmQtYTBmZS03ZjJkNGFkZWE3ZGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA2NiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzMxNDIzNDAsIm5iZiI6MTc3MzE0MTE0MCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.qKIU-V4KrG0b5oSAvGlAbdS77eVQ5tpHmLDURk6vwYw","targetCollection":"upload-project-10066","endpointUrl":"https://api.media.atlassian.com","clientId":"1ba7ee23-9b83-44fd-a0fe-7f2d4adea7dc","tokenDurationInMins":20}},"reqCreate":{"id":55,"projectId":10066,"issueType":{"id":"10058","name":"Bug"},"form":{"name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","intro":"<p>Tell us the problems you're experiencing.</p>","instructions":"","icon":10545,"iconUrl":"https://external.support.rblabs.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Summarize the bug briefly.","descriptionHtml":"<p>Summarize the bug briefly.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Provide as much detail as possible about the bug","description":"Please provide details of the problems you are having.","descriptionHtml":"<p>Please provide details of the problems you are having.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/10/create/55","requestValidateBaseUrl":"/servicedesk/customer/portal/10/validate/55","calendarParams":{"firstDay":0,"date":"2026-03-10T13:12:20+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYmE3ZWUyMy05YjgzLTQ0ZmQtYTBmZS03ZjJkNGFkZWE3ZGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA2NiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzMxNDIzNDAsIm5iZiI6MTc3MzE0MTE0MCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.qKIU-V4KrG0b5oSAvGlAbdS77eVQ5tpHmLDURk6vwYw","targetCollection":"upload-project-10066","endpointUrl":"https://api.media.atlassian.com","clientId":"1ba7ee23-9b83-44fd-a0fe-7f2d4adea7dc","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}