RBLabs Help Center
  1. RBLabs Help Center
  2. RBL ServiceDesk

RBL ServiceDesk

Welcome! You can raise a request for ServiceDesk using the options provided.

Product trial questions

Trying out our product and want more information? Select this and we'll be happy to answer your questions.

Required fields are marked with an asterisk*
Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"40090f1f7645d2eef6aa27ccf03f7c4765144c5c_lout","branding":{"id":"7","key":"ser","name":"RBL ServiceDesk","portalBaseUrl":"/servicedesk/customer/portal/7","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/7/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#006bab","headerLinkHoverBGColor":"#006bab","headerBadgeColor":"#006bab"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/8a92e9f5-b60c-4107-85cc-db9a940c0a39/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYmE3ZWUyMy05YjgzLTQ0ZmQtYTBmZS03ZjJkNGFkZWE3ZGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhhOTJlOWY1LWI2MGMtNDEwNy04NWNjLWRiOWE5NDBjMGEzOSI6WyJyZWFkIl19LCJleHAiOjE3NTQ2OTkxMzcsIm5iZiI6MTc1NDY5ODUzN30.wrR5sunHB6cTcAcOa2vu8sVf_UCaup7JlpCQ5AChOyI&client=1ba7ee23-9b83-44fd-a0fe-7f2d4adea7dc&mode=fit","logoId":"8a92e9f5-b60c-4107-85cc-db9a940c0a39","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"RBLabs Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"RBLabs Help Center","localeDisplayName":"English (United States)"},"ro-RO":{"helpCenterTitle":"Bine ai venit in Centrul de Asistenta","sharedPortalName":"RBLabs Centrul de Asistenta","localeDisplayName":"Romanian (Romania)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#416390","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/c3f96289-b9d8-409a-a468-0e91dd492443/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYmE3ZWUyMy05YjgzLTQ0ZmQtYTBmZS03ZjJkNGFkZWE3ZGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmMzZjk2Mjg5LWI5ZDgtNDA5YS1hNDY4LTBlOTFkZDQ5MjQ0MyI6WyJyZWFkIl19LCJleHAiOjE3NTQ2OTkxMzcsIm5iZiI6MTc1NDY5ODUzN30.ZL_ql7VkrF_dITtEc4dsZ36MvhyRkGLj1FweRFcko5Q&client=1ba7ee23-9b83-44fd-a0fe-7f2d4adea7dc&height=300&mode=fit","bannerMediaApiFileId":"c3f96289-b9d8-409a-a468-0e91dd492443","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#416390","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"7","key":"ser","projectId":10029,"serviceDeskId":7,"name":"RBL ServiceDesk","description":"<p>Welcome! You can raise a request for ServiceDesk using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/7","reqTypes":[{"id":"29","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://external.support.rblabs.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[8],"key":""},{"id":"26","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://external.support.rblabs.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[8],"key":""},{"id":"27","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://external.support.rblabs.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[8],"key":""},{"id":"31","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://external.support.rblabs.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[8],"key":""},{"id":"30","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://external.support.rblabs.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[8],"key":""},{"id":"32","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://external.support.rblabs.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[8],"key":""},{"id":"33","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://external.support.rblabs.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[8],"key":""},{"id":"28","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://external.support.rblabs.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[8],"key":""},{"id":"59","name":"Choose the support level","descriptionHtml":"","callToAction":"Choose the support level","introHtml":"","icon":10466,"iconUrl":"https://external.support.rblabs.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""}],"reqGroups":[{"id":8,"name":"General"}],"orderMapping":{"12":[29,26,27,30,31,32,33,28],"13":[29,26,27,30,31,32,33,28],"14":[29,26,27,30,31,32,33,28],"8":[26,27,28,29,31,32,33,30]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"60f0e361-dee3-3650-a57d-c23f9bee8026","appLinkName":"","appLinkUrl":"","spaceKey":"EWS","spaceName":"Exchange with site","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SER","serviceDeskId":7,"kbLinkDomainURLs":["https://rblhub.atlassian.net","https://external.support.rblabs.ro"]},"createPermission":true,"portalAnnouncement":{"portalId":7,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SER","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Romanian (Romania)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYmE3ZWUyMy05YjgzLTQ0ZmQtYTBmZS03ZjJkNGFkZWE3ZGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDI5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTQ2OTk3MzcsIm5iZiI6MTc1NDY5ODUzN30.SzF6nQPAYmNdUuRkJjvWqbo4n9mtLCgMbicn3HZDo6U","targetCollection":"upload-project-10029","endpointUrl":"https://api.media.atlassian.com","clientId":"1ba7ee23-9b83-44fd-a0fe-7f2d4adea7dc","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":28,"projectId":10029,"issueType":{"id":"10071","name":"Support"},"form":{"name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","intro":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","instructions":"","icon":10541,"iconUrl":"https://external.support.rblabs.ro/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10150","fieldConfigId":"10345","label":"Product","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10145","label":"ERP","selected":false,"children":[]},{"value":"10184","label":"Fleet","selected":false,"children":[]},{"value":"10146","label":"TM WE","selected":false,"children":[]},{"value":"10147","label":"Contabilitate","selected":false,"children":[]},{"value":"10148","label":"Drive","selected":false,"children":[]},{"value":"10150","label":"e:corg","selected":false,"children":[]},{"value":"10149","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/7/create/28","requestValidateBaseUrl":"/servicedesk/customer/portal/7/validate/28","calendarParams":{"firstDay":0,"date":"2025-08-09T03:15:37+0300","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"60f0e361-dee3-3650-a57d-c23f9bee8026","appLinkName":"","appLinkUrl":"","spaceKey":"EWS","spaceName":"Exchange with site","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SER","serviceDeskId":7,"kbLinkDomainURLs":["https://rblhub.atlassian.net","https://external.support.rblabs.ro"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYmE3ZWUyMy05YjgzLTQ0ZmQtYTBmZS03ZjJkNGFkZWE3ZGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDI5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTQ2OTk3MzcsIm5iZiI6MTc1NDY5ODUzN30.SzF6nQPAYmNdUuRkJjvWqbo4n9mtLCgMbicn3HZDo6U","targetCollection":"upload-project-10029","endpointUrl":"https://api.media.atlassian.com","clientId":"1ba7ee23-9b83-44fd-a0fe-7f2d4adea7dc","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=rblhub","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"40090f1f7645d2eef6aa27ccf03f7c4765144c5c_lout","baseUrl":"https://external.support.rblabs.ro/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://rblhub.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"1ba7ee23-9b83-44fd-a0fe-7f2d4adea7dc","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"debf1fb744d14cbc8ab065eb1f68f8c7","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}